Mike Hill - Customer Service Representative Resume Simple
SUMMARY
To obtain a position in a company that will allow me to utilize my skills and experience to benefit mutual growth and success. I am a self-motivated, dependable, and a team player.
SKILLS
  • management, supervisor, service, telephone, billing, time management, satisfaction, microsoft word, communication skills, word, customer service, microsoft, excel, management skills, communication
  • testing, laboratory equipment, training, manager, laboratory, electrophoresis
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Representative

    Iron Mountain

    • Customer Service: Communication with all levels of management, and the ability to handle multiple tasks. Strong organizational skills.
    • Provided excellent customer service and support to the team members in the use of the communication system. Identified and resolved issues with the network.
    • Created and maintained a strong customer relations and multitasking skills to maximize productivity. Developed and implemented a new billing system for the department.
    • Developed and implemented a new system for the organization and customer relations. Increased sales by 50%. Increased revenue by 30%.
    • Created and maintained a positive and effective customer relations. Developed and organized relationships with local hospitals and community organizations.
    • Provided excellent customer service and problem solving skills to ensure the highest level of customer care. Performed all duties of the company.
  • 2017-12-252017-12-25

    Medical Technologist

    Premier Parking

    • Laboratory Manager- Generalist, hematology, serology, and testing. Perform routine and special stains on the following instruments: Cell Dyn 1800, ACL top 500, and Olympus 800.
    • Assisted in training new employees and students in the use of equipment and instruments. Participated in the development and revision of SOPs.
    • Performs various tests such as electrophoresis, IFA, immuno- detection, and manual methods. Examples include: Enzyme immunoassay, EIA, and Western blots.
    • Trained in the use of automated equipment and instruments. Assisted in the preparation of reagents. Trained new employees.
    • Demonstrated ability to work independently and effectively in a fast paced environment. Worked with a team of scientists and engineers to ensure that all assays were performed in a timely manner.
    • Uses principles of good laboratory practices (GLP), and standard operating procedures (SOPs). Perform preventive maintenance on equipment and instruments.

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